Support
How Can We Help?
Browse common questions or reach out to our team directly.
Business Hours
Monday to Friday
9:00 AM - 6:00 PM EST
FAQ
Frequently Asked Questions.
How do I get started with ScaleDMS?
After signing up, our onboarding team will schedule a setup call to configure your dealership profile, import your existing inventory, and walk your team through the platform. Most dealerships are fully operational within 48 hours.
Can I import my existing inventory?
Yes. ScaleDMS supports bulk import via CSV, Excel, or direct integration with your existing provider. Our team will assist with the initial data migration at no additional cost.
How does the integrated mail system work?
Connect your Gmail, Microsoft 365, or any SMTP-enabled email account. All customer communication is synced and linked to the relevant lead or deal, so your team never loses context.
Is my data secure?
Absolutely. ScaleDMS uses field-level encryption, role-based access controls, and is hosted on infrastructure with Canadian data residency. All data is encrypted at rest and in transit.
Can I customize the public dealership website?
Yes. Your public website is fully managed through ScaleDMS. You can customize branding, colors, hero content, team bios, and more directly from the admin panel without touching any code.
What marketplace integrations are available?
ScaleDMS integrates with AutoTrader, CarGurus, Kijiji Autos, and Facebook Marketplace for lead capture. Vehicle listings can be syndicated automatically to these platforms.
Do you offer a mobile app?
The Enscale Mobile App is available on the Professional plan. It provides full access to inventory management, lead tracking, task management, and delivery workflows from your phone.
What happens if I need to cancel?
After your initial 3-month commitment, you can cancel anytime with 30 days notice. We will export all your data in standard formats at no charge.
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